About Real Time Action
The Real Time Action™ Human Centric Marketing Solutions empowers your business to prioritize and optimize every employee and customer interaction.
Deliver personalized, "in-the-moment" customer experiences and employee engagements tailored to your business's customized rules of engagement via the Real Time Action(TM) decision-engine.
Monitor all your experiential and behavioral data sources and use standard mobile technology to deploy and direct your employees.
Maximize your company's operational efficiency by driving employee productivity and providing best in class customer service.
The end result is best-in-class customer satisfaction and employee morale every single time. Everybody wins!
Drive your customer’s satisfaction and loyalty through accelerated and personalized employee responses.
Mobile technology provides the management defined direction to reduce decision fatigue, and maximize your employee’s morale.
Increase profits by maximizing your employee utilization, increasing sales, differentiating services, and creating new customer loyalty opportunities.
Real Time Action™ Solutions provides human resources, operations, and customer service managers with real-time control of how specific employees respond to each customer specific desires and needs.
Drive on property total spend and repeat visits, optimize customer survey response scores
FOOD & BEVERAGE
Provide fast, personalized Food and Beverage service, increase spend per check and generate repeat visits
Differentiate the on-property shopping experience to increase sales and loyalty
HOSPITALITY & MEMBER SERVICES
Recognize premiere Guests and Members and tailor experiences to their individual needs and preferences
VENUE & EVENT MANAGEMENT
Identify VIP attendees and enhance their experience by providing best in class service
Provide personalized, consistent Patient care and reduce operational strain of billing and insurance collections
Connect RTA’s Human Centric Marketing Solutions with employee’s mobile devices and provide real-time, rules-based decision making to maximize employee productivity, reduce service response times and increase customer satisfaction.
MOBILE SLOT SERVICE
Treat everyone like a VIP. Greet players by name, determine their value to your casino, recognize if they’re winning or losing, and customize your real time on-property service and marketing accordingly.
MANAGED BEVERAGE SERVICE
Connect your POS system to the Real Time Action™ Solution to automate and personalize your player’s on-floor beverage experience.
Leverage real-time mobile application to provide your team with the tools to personalize and deliver the unique on-property experiences that meet and exceed your guest’s highest expectations.
Want to learn more about how Human Centric Marketing Solutions can provide you a competitive edge?