About Real Time Action
With over 17 years of experience leading the deployment of real-time business intelligence tools for the Gaming and Financial Services under The William Ryan Group, Inc. we founded Real Time Action™ to expand into new industries and help a wider variety of clients realize the value of our Human Centric Marketing solutions to improve customer satisfaction, employee morale, generate operating efficiencies and drive revenue growth.
Partnerships with the world’s leading Financial Services firms and largest Gaming Casino operators has positioned Real Time Action™ as a premiere provider for agile customer engagement and precise employee deployment systems.
Our mission is to provide Real Time Action™ Human Centric Marketing Solutions that empower business managers to position how employees respond to customer needs and desires to increase employee morale and productivity, customer satisfaction and loyalty, exceed business goals and deliver increased value to their shareholders.
Real Time Action™ believes in a human-centric approach to resource management, utilizing real time mobile technology to support rich, contextual Customer, Employee, and Manager interactions.
Real Time Action™ is founded in our six core values, (Six C’s) to support personalized Customer, Employee and manager Experiences.
Human Centric Experience Marketing
Organizations striving to create a connection between customers, employees, and managers must be guided by both human insights as well as traditional fact-based business intelligence. Human insights provide organizations with a deep understanding of the human story of customers - allowing for effective Human Centric Experience Marketing.
The Six C's
The Six C's of Human Centric Experience Marketing provide an essential foundation for organizations that strive to humanize their customer's experience.
Honesty, integrity, and trustworthiness are paramount traits for a successful Guest Services Employee and Manager and serve as the foundation for building long-lasting relationships with Customers.
Guest service Employees and Managers must be effective and efficient in the manner in which they apply information they know about their customers. In using this information, they must demonstrate wisdom, expertise and control to Guests in order to earn and maintain their trust.
Best-in-class customer service cannot be achieved by an individual working in a bubble. Customer delight requires Employees and Managers from multiple departments to work well as a team.
Building a relationship with a customer begins and ends with communication and successful Guest Services Employees and Managers must be able to ask, listen, impart knowledge & share information in positive language, no matter the issue, and only end an engagement when the customer is satisfied.
Successful Guest Service Employees and Managers must be self-assured and confident. When a Guest elects to engage with Guest Services, they do seek an authority with knowledge that will take the initiative and makes decisions to develop one-of-a-kind experiences.
Guest services Employees and Managers have many choices when it comes to keeping a Customer happy, but results oriented teams are committed to providing the best outcome possible according to each Customer’s individual needs.
Serious professionals who support a human centric approach to marketing and business.
Over the past 25 years Robert has created and overseen 4 software companies across multiple industries. Leveraging his combined knowledge and expertise in mathematics and international marketing, with his previous business management experience, he created Real Time Action.
William HendricksonBrand Manager, Marketing Director
Bill studied Business Management at Rutgers University in New Jersey. He works primarily on business strategy and marketing for Real Time Action. Bill is also a director of business development for Real Time Action's sister company The William Ryan Group, Inc.
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