Machines will make more accurate and reliable decisions than humans, across many environments, using predictive business intelligence according to Business Insider. In many industries, we as humans, will need to adapt. In the coming years, companies will struggle to figure out how to effectively increase employee productivity. Currently, humans are trusted to make their own decisions about how to interact with customers. This is especially true in service environments where employees are responsible for determining how to improve customer service. This will not be the case for long. As machines start to predict the best way to guide a customer … Learn More
Welcome to Real Time In Action, a blog dedicated to recognizing businesses throughout the world that have implemented real time action solutions in order to accelerate customer service engagement, improve operating efficiencies, drive revenue growth, and establish themselves as market leaders.