Drive on-property spend and repeat visits, improve your Player’s Gaming experience, and optimize customer survey responses
Treat everyone like a VIP. Greet Players by name, determine their value to your casino, recognize if they’re winning or losing, and customize your service accordingly.
Monitor machine performance in real time
Eliminate hunting to increase employee utilization
Reduce revenue risk by accelerating attendant response and repair
Reduce employee dependence on disruptive radio communications
Auto-assign service based on pre-defined business rules
Improve customer retention by prioritizing responses to Player value
Real-time action technology provides human resources, operations, and customer service managers across a variety of industries with real time, control of how employees respond to various business and customer needs.
The Mobile Slot Services Solution funnels Player and business needs in real-time to your Employee’s mobile devices so they can provide an enhanced, personalized, gaming experience while reducing machine downtime.
Your Players enjoy personalized, face-to-face service, resulting in unique “in-the-moment” gaming experience.
Casino floor Attendants are alerted in real-time via their personal mobile devises to player needs which reduces response times while providing staff with player information they can use to engage with Players on a personal basis.
Managers position floor Attendants with established pre-defined rules of engagement to automatically prioritize deployment to minimize player disruption and machine downtime, ultimately resulting in increased loyalty, spend and revenue.
Want to learn more about how Human Centric Marketing Solutions can provide you a competitive edge?