Mobile Slot Machine Service Technology
Mobile Slot Service

Drive on-property spend and repeat visits, improve your Player’s Gaming experience, and optimize customer survey responses

Benefits

Treat everyone like a VIP. Greet Players by name, determine their value to your casino, recognize if they’re winning or losing, and customize your service accordingly.

Monitor machine performance in real time

Eliminate hunting to increase employee utilization

Reduce revenue risk by accelerating attendant response and repair

Reduce employee dependence on disruptive radio communications

Auto-assign service based on pre-defined business rules

Improve customer retention by prioritizing responses to Player value

Industries We Serve

Real-time action technology provides human resources, operations, and customer service managers across a variety of industries with real time, control of how employees respond to various business and customer needs.

Mobile Slot Service Stakeholders

Features

  • Drive Team Member Utilization
  • Minimize Training Requirements
  • Minimize Training Requirements
  • RTA works on same device with third-party apps
  • Customized Screens and UI Flow to Client Specs
  • Establish and deliver superior response time standards
  • Positively impact customer survey response objectives
  • Reduce, eliminate, or integrate radio communications
  • Tech Module provides support for Electronic Meal Book
  • Supervisor Module Optimizes Team Member Management
  • Precise Employee Deployment controlled via User Log-in
  • Customize RTA rules settings to decide how resources are deployed by customer profile, value, experience / employee designation / interaction event type, and location
  • Open system standard technology and reporting approach
  • 24/7 Help Desk Tech Support
  • Browser-based RTA works with any smartphone, tablet, and smart watch platform
  • Can be hosted locally or remotely, physical or virtual environments
  • Proven Reliable Technology 99.99+ uptime over 100+ deployments over 14 years

Want to learn more about how Human Centric Marketing Solutions can provide you a competitive edge?
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