Provide your team with the tools and information needed to develop and deliver unique experiences that exceed your Guests and Members highest expectations
Develop a competitive advantage by employing a new standard in Guest and Member recognition by connecting your employees personal mobile devices to our real-time, web based, application to provide best-in-class on-property experiences tailored to the individual preferences of your Guests and Members.
Identify and track all Guests and Members
Prioritize and manage Host and Concierge workloads and productivity
Upsell products, amenities, and experiences
Integrate departments to provide a cohesive on-property Guest experience
Provide your teams with pre-approved Guest solutions
Generate long-term Guest and Members loyalty
Real-time action technology provides human resources, operations, and customer service managers across a variety of industries with real time, control of how employees respond to various business and customer needs.
The Real Time Action™ Human Centric Marketing Solution will enable your Hosts and Concierges to identify high value Guests and Members and develop unique experiences tailored to their individual preferences.
Your Guest and Members enjoy personalized, uniquely tailored, on-property service and experiences.
Your Hosts and Concierges gain access to real-time CRM data to identify valuable Guests and Members, empowering them to engage with customers to provide a personalized, best in class, “in-the-moment”, experience.
Managers are able to generate competitive advantages by positioning and deploying employees with pre-defined rules of engagement that informs staff of individual Guest and Member preferences to increase spend and generate loyalty while maximizing Employee productivity to increase profits.
Want to learn more about how Human Centric Marketing Solutions can provide you a competitive edge?